How do I remotely troubleshoot an agent without logging into the machine?
"Remote Altiris Agent Diagnostics" (RAAD) version 2 expands on the diagnostic checks and remediation actions performed by RAAD version 1 (KB 45023) to allow those checks and actions against a list of machines and not just the one machine. The Health Checks in RAAD version 2 are designed to take a look at the state of the Altiris solution plug-ins such as Patch, Task, SWD and Recovery to determine if they are working properly. Version 2 also allows the ability to run a Custom Inventory XML against the set of machines and return the results immediately so you can customize your own health check. You can examine more in-depth details of the Agents using the Diagnostics tab which is essentially RAAD version 1. The biggest advantage with version 2 is that you can run remediation actions such as Configuration Request and Start Patching Cycle against as many machines as you'd like and all at once.
The process is to get a list of machines, run a health check against them, then by evaluating the results or drilling down into the diagnostics choose a remediation action to run against the machines you choose.
Features:
- Diagnostics and Health Checks
- x86 and x64 compatible for remote clients
- Ability to pass credentials used to connect to remote clients
- Multi-Threaded
- Agent, sub-agent, and customizable Health Checks
- Ability to run an action against multiple remote clients at once
- Customizable User Interface and captured
* Please see KB 45023 for application functionality
Download:
http://www.symantec.com/business/support/index?page=content&id=HOWTO21449
Requirements:
- Run the executable locally, not from a share
- Host and remote machine must be Windows OS
- Do not use 'Run As' - you can pass credentials in this version
- .NET 1.1 framework installed on host and remote machine
- Altiris Agent must be installed on host
- Firewall on the remote machine will also prevent Altiris actions.
You will need to add AeXNSAgent.exe to the Firewall exclusion by running the following command on the remote machine:
netsh firewall add allowedprogram "%programfiles%\Altiris\Altiris Agent\AeXNSAgent.exe" ENABLE
Or you can simply run this command from the 'Remote Execute Option' button from the application
Usage:
To distribute desired application settings such as Remote Execute options edit the RAAD.exe.config and place it in the same folder as RAAD.exe. If user has altered application settings have them go to Settings - Change Application Settings and choose Restore All Setting to Default which will import your altered RAAD.exe.config.
Screenshots:
